That frustrating feeling when your client doesn’t show – and then you put in the effort to contact them and they want to schedule. That feeling.

Client no-shows can be difficult to handle, so here are my top tips:

Latecomers

If a client is late once to a session, and you don’t have a session backing onto theirs, you can kindly let them know they will still receive a full session but that you normally have clients back to back so this will not always be the case. If the client is late again, hold to the appointment time.

Confirming & Reminding Methods

Make sure you have a confirming and reminding service in place (whether that’s email and/or text).

If you do have these services in place, and a client still doesn’t show, I’d recommend rescheduling them into a session that doesn’t impact your other clients if they are a no show (like the last session of the day).  I would also personally call the client the day before to confirm and if you have to leave a message, request that the client calls back to confirm session to hold their appointment.

Chronic No-Showers

If you have a client who chronically does not show up. I would have a heart-centered talk with them, where you explain that would love to work with them when they are ready, but their inability to attend the scheduled appointments is a sign that they need to do some introspection to see what they need to do in order to be ready to heal.

No-shows can be a way that the client’s subconscious is self-sabotaging their healing. On some level, the client is not willing to release what is not serving them and although consciously they will tell you they are ready, an aspect of them is not. Trust that they will be ready eventually.

Healing Yourself First

Healing yourself first is extremely important. Although your personal energy is not used in a Reiki session, your imbalances will constrict your ability to channel Reiki. Also – from an energetic marketing perspective the more clear you are, the more people will be drawn to you. So – working on yourself serves you and your clients on many levels.